If you use FedEx or UPS for a faster return, make sure you keep the reference number because they will ask for it in the event that you get billed for missing or lost equipment. However, they also made it clear that you might have to provide them with tracking numbers if you choose to send your return box through the mail. This 21-day mark begins from the day you disconnect your service. How Long AT&T Gives You to Return EquipmentĪccording to AT&T, you have 21 days to return your equipment. Note: You should receive a confirmation letter or email from AT&T detailing what you need to return based specifically on your services. Equipment from AT&TĪccording to AT&T, what you have to return is based on the type of service you have but typically includes things like a modem and router.įor example: if you have AT&T U-verse for your internet, you have to return the Wi-Fi Gateway and the power cord.ĪT&T makes it clear that they offer a 90-day equipment warranty from the date your equipment is installed so, if your equipment sales, you should be able to contact AT&T customer service and they will help you return the broken equipment in exchange for replacements, but even this can leave you spacing unwanted and unnecessary fees. If you have any service with AT&T, and for whatever reason the equipment isn’t working but it’s covered under warranty, or you’re simply closing your account, you have to return the equipment.įailure to return equipment in the exact way AT&T dictates or within the given timeframe can leave you susceptible to equipment return fees.
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